Credit Counsellor

Looking for a Credit Counsellor role in Sector 58 - Gurgaon, Delhi? Topinsight Consultants Private Limited is hiring now. 5 candidates will be hired for this role. Salary is up to ₹25,000/month.

In the employer’s words

Manage A Recovery Portfolio With Respect To Collections. Manage A Portfolio Of Recovery/Collection Accounts To Ensure Timely Collections Contact Customers To Negotiate Payment Plans And Resolve Outstanding Balances. Converse With Debtors To Resolve Disputes To Recover The Amount Due. Review Accounts For Discrepancies And Follow U. Type : Domestic, Outbound | Languages : English, Hindi

Roles and responsibilities

As a Credit Counsellor, your work will include:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• You'll follow call scripts and update customers on ticket status.

What we are looking for

• No prior experience needed — freshers can apply
• Education: Graduate
• Good knowledge of Domestic, English, Hindi and Outbound
• Good English
• Freshers can apply
• Type: Domestic, Outbound
• Languages: English, Hindi

Salary

The salary for this role is ₹20,000 – ₹25,000 per month.

Position details

• Job location: Sector 58 - Gurgaon, Delhi, Delhi
• Work type: On-site
• Job type: Full time
• Vacancies: 5
• Timings: 9:30 AM - 6:30 PM | Monday to friday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Topinsight Consultants Private Limited. It takes less than a minute.