Telecaller

A new Telecaller role is open at Total Technologies, Hadapsar, Pune. Great for first-time job seekers. The pay goes up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.

What we are looking for

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of CRM tools, Active listening, Verbal communication and Complaint handling
• Basic English
• Freshers can apply
• A customer-first, polite attitude

Pay and perks

Compensation: ₹8,000 – ₹15,000 per month.

Quick facts

• Work location: Hadapsar, Pune, Maharashtra
• Work mode: Office-based
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Total Technologies reviews applications regularly.