Telecaller

Totalpay wants to bring on a Telecaller for its Lal Bangla, Kanpur team. You can earn up to ₹15,000/month. 10 candidates will be hired for this role.

Employer’s description

Customer Service, Data Management Leads Genreats, Inbound Calls. Type : Domestic, Inbound | Languages : English, Hindi

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi and Inbound
• Female Only
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi
• A customer-first, patient attitude

Key responsibilities

As a Telecaller, your work will include:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Compensation

The salary for this role is ₹10,500 – ₹15,000 per month.

Quick facts

• Job location: Lal Bangla, Kanpur, Uttar Pradesh
• Openings: 10
• Employment type: Full time
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10 AM - 6 PM | Monday to Saturday

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