Telecaller

Start your next role as a Telecaller with Trace Your Peace Travel in Madhapur, Hyderabad. Salary is up to ₹15,000/month. No experience? You can still apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary

The salary for this role is ₹12,000 – ₹15,000 per month.

Requirements

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Verbal communication, Hindi and English, Typing speed, Active listening
• Female Only
• Basic English
• Freshers can apply

Key responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.

Position details

• Work location: Madhapur, Hyderabad, Telangana
• Openings: 1
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Trace Your Peace Travel reviews applications regularly.