Telecaller

Travellers Club & Holidays wants to bring on a Telecaller for its Dunlop, Kolkata team. You can earn up to ₹20,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

You will be paid ₹8,000 – ₹20,000 per month.

Skills and qualifications

• Open to freshers
• Minimum qualification: Tenth Pass
• Skills: CRM tools, Verbal communication, Hindi and English, Typing speed
• No English required
• Freshers can apply

Day-to-day work

• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant.

Job details

• Work location: Dunlop, Kolkata, West Bengal
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Travellers Club & Holidays.