Travel Consultant

Travlog tours has an opening for a Travel Consultant based in Beach Road, Kozhikode. Great for first-time job seekers. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status

Salary

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Complaint handling, CRM tools, Active listening and Typing speed
• Basic English
• Freshers can apply

Job details

• Work location: Beach Road, Kozhikode, Kerala
• Vacancies: 1
• Work type: Office-based
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Travlog tours today.