Quality Analyst

Looking for a Quality Analyst role in Hebbal, Bengaluru? Treline Advisory Private Limited is hiring now. The pay goes up to ₹35,000/month. There are 3 open positions.

Note from the employer

Make Outbound Calls To Customers For Overdue Payment Recovery.Follow Up On Pending Dues And Negotiate Repayment Plans.Maintain Call Records And Update Payment Status.Audit Customer Calls To Ensure Quality, Compliance, And Process Adherence.Identify Errors In Calls And Share Feedback For Improvement. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic | Languages : Hindi, English

What the job involves

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.
• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with Domestic, English, Hindi, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic
• Languages: Hindi, English
• Someone polite and calm under pressure

What you get

You will be paid ₹20,000 – ₹35,000 per month.

Quick facts

• Work location: Hebbal, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 3
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Treline Advisory Private Limited reviews applications regularly.