Telecaller

Tripfinity Travels India Pvt. Ltd. has an opening for a Telecaller based in Uttam Nagar, Delhi. Freshers can apply. The pay goes up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

You will be paid ₹20,000 per month.

Day-to-day work

In this role, you will:

• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Skills and qualifications

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Typing speed, Hindi and English, Complaint handling and CRM tools
• Basic English
• Freshers can apply
• You are calm under pressure and polite

Position details

• Work location: Uttam Nagar, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Tripfinity Travels India Pvt. Ltd..