Customer Retention Executive - Voic...

A new Customer Retention Executive - Voic... role is open at Triple Play Interactive Network Private Limited (Triple Play Interactive Network Pvt Ltd), DLF Phase 4 - Gurgaon, Delhi. The pay goes up to ₹30,000/month. There are 25 open positions.

In the employer’s words

Your Main Goal Will Be To Improve Customer Satisfaction, Reduce Cancellations,Key Responsibilities:Contact Customers Via Call, Chat, Or Email To Understand Their Concernsprovide Quick And Effective Solutions To Customer Issuesidentify Customers Who May Discontinue Services. Customersfollow Up To Ensure Customer Satisfaction. Type : Domestic, Inbound, Outbound | Languages : Hindi, English

Salary and benefits

Compensation: ₹20,000 – ₹30,000 per month.

Roles and responsibilities

• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Who can apply

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, Outbound
• Basic English
• Freshers can apply
• Type: Domestic, Inbound, Outbound
• Languages: Hindi, English

Quick facts

• Work location: DLF Phase 4 - Gurgaon, Delhi, Delhi
• Shift: 9:00 AM - 7:30 PM | Monday to Saturday
• Openings: 25
• Job type: Full time
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Triple Play Interactive Network Private Limited (Triple Play Interactive Network Pvt Ltd).