Telecaller

A new Telecaller role is open at Triveni Academy Higher Secondary School, Bharatpur, Bhubaneswar. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• Open to freshers
• Tenth Pass or equivalent
• Skills: Hindi and English, Verbal communication, CRM tools, Complaint handling
• Basic English
• Freshers can apply
• A polite, calm under pressure attitude

Pay and perks

Compensation: ₹10,000 – ₹12,000 per month.

Your responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Job details

• Job location: Bharatpur, Bhubaneswar, Odisha
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Triveni Academy Higher Secondary School.