Customer Service Team Lead

Trovech Infotech Private Limited has an opening for a Customer Service Team Lead based in Garvebhavi Palya, Bengaluru. Salary is up to ₹30,000/month. There are 2 open positions.

In the employer’s words

Manage And Guide The Team And Handle The Team Members, Handling Complex Customers Calls And Resolve Problems, And Handle Delivery Related Problems, Responsible For Managing Customers Complaints Regarding Food Delivery Issue And Ensuring Smooth Operations With Customer Satisfaction. More Than 2 Years Experience Compulsory. | Languages : Hindi, Kannada

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Hindi, Kannada
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, Kannada

Salary

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Job details

• Location: Garvebhavi Palya, Bengaluru, Karnataka
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Openings: 2

If this job suits you, apply now — shortlisted candidates will be contacted by Trovech Infotech Private Limited.