Visa Counsellor

Tru Purpose Immigration has an opening for a Visa Counsellor based in Sector-9, Chandigarh. There are 15 open positions. The pay goes up to ₹7,00,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Punjabi, English, Hindi

Pay and perks

Salary: ₹25,000 – ₹7,00,000 per month, based on skills and experience.

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Hindi, Inbound, Outbound and Punjabi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Punjabi, English, Hindi
• You are calm under pressure and customer-first

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Quick facts

• Location: Sector-9, Chandigarh, Chandigarh
• Employment type: Full time
• Vacancies: 15
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:00 PM | Monday to Saturday
• Work type: On-site

Apply today and take the next step in your career with Tru Purpose Immigration.