Account / Relationship Management -...

Tulsi Hardware & Sanitary wants to bring on an Account / Relationship Management -... for its Magob, Surat team. There are 2 open positions. Salary is up to ₹20,000/month. Freshers can apply.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Hindi, Gujarati

What you will do

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Gujarati, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, Gujarati
• Someone customer-first and calm under pressure

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

Job at a glance

• Location: Magob, Surat, Gujarat
• Timings: 9:AM - 8.30 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 2
• Job type: Full time
• Interview: 9 am t0 12 pm Sunday

Ready to start? Upload your resume and apply to Tulsi Hardware & Sanitary today.