Customer Care Associate (Cca)

Tv Palace wants to bring on a Customer Care Associate (Cca) for its Varachha, Surat team. Salary is up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Pay and perks

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Who can apply

• No prior experience needed — freshers can apply
• Minimum qualification: Tenth Pass
• Comfortable with CRM tools, Complaint handling, Active listening, Verbal communication
• Female Only
• Basic English
• Freshers can apply
• Someone patient and customer-first

Position details

• Work location: Varachha, Surat, Gujarat
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 10:00 AM - 7:30 PM | Monday to Saturday
• Work type: On-site
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Tv Palace.