Telecaller

Udaan trip planners is looking for a Telecaller to join its team in Abhyankar Nagar, Nagpur. You can earn up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Active listening, Verbal communication, Typing speed and CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, polite attitude

Pay and perks

You will be paid ₹10,000 – ₹12,000 per month.

Day-to-day work

As a Telecaller, your work will include:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Position details

• Location: Abhyankar Nagar, Nagpur, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work mode: On-site
• Job type: Full time

Ready to start? Upload your resume and apply to Udaan trip planners today.