Operation Head

Udaya Gold is looking for an Operation Head to join its team in Laggere, Bengaluru. There are 2 open positions. Freshers can apply. Salary is up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Domestic | Languages : Kannada, English

Eligibility

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of Domestic, English and Kannada
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: Kannada, English
• You are polite and patient

Day-to-day work

As an Operation Head, your work will include:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Compensation

The salary for this role is ₹22,000 – ₹30,000 per month.

Job at a glance

• Location: Laggere, Bengaluru, Karnataka
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Udaya Gold. It takes less than a minute.