Telecaller

A new Telecaller role is open at Ujala Ayurvedic, Darya Ganj, Delhi. The team is filling 6 vacancies. Freshers can apply. The pay goes up to ₹10,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Requirements

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Complaint handling, Hindi and English, Typing speed and Active listening
• Basic English
• Freshers can apply
• A calm under pressure, customer-first attitude

Salary

You will be paid ₹8,000 – ₹10,000 per month.

Position details

• Job location: Darya Ganj, Delhi, Delhi
• Openings: 6
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Ujala Ayurvedic reviews applications regularly.