Supervisor

Join Ultra Tech Foundry as a Supervisor in Andal, Durgapur. The pay goes up to ₹24,000/month. 3 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Basic Excel | Skills Needed : Email, Computer

Your responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy

Who can apply

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Basic Excel, Computer and Email
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Basic Excel
• Skills Needed: Email, Computer

What you get

Compensation: ₹18,000 – ₹24,000 per month.

Quick facts

• Job location: Andal, Durgapur, West Bengal
• Vacancies: 3
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time

Ready to start? Upload your resume and apply to Ultra Tech Foundry today.