Payment Collection

Uma Logistics & Cargo Pvt Ltd is hiring a Payment Collection in Sector 6 - Noida, Delhi. The pay goes up to ₹24,000/month. There are 2 open positions.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Follow Up With Client For Timely Payments & Resolving Client'S Issue(If Any( For Delay In Payments. More Than 2 Years Experience Compulsory.

Compensation

Compensation: ₹18,000 – ₹24,000 per month.

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Eligibility

• At least 2 years of relevant experience
• Education: Graduate
• Good knowledge of Hindi and English, Verbal communication, Complaint handling and CRM tools
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone customer-first and polite

Job details

• Job location: Sector 6 - Noida, Delhi, Delhi
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday
• Vacancies: 2
• Working hours: 10AM - 7:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office

Ready to start? Upload your resume and apply to Uma Logistics & Cargo Pvt Ltd today.