Business Operation Manager

Unicliff is looking for a Business Operation Manager to join its team in Sector 63 - Noida, Delhi. The pay goes up to ₹40,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Salary

Salary: ₹25,000 – ₹40,000 per month, based on skills and experience.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are customer-first and polite

Your responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Position details

• Job location: Sector 63 - Noida, Delhi, Delhi
• Interview: 11:00 AM - 6 PM | Monday to Saturday
• Work mode: Work from office
• Timings: 10 AM - 7PM |
• Employment type: Full time
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Unicliff.