Operation Manager

Unique Constructions is hiring an Operation Manager in Rajajinagar, Bengaluru. You can earn up to ₹50,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Skills Needed : Email | Advanced Excel

Pay and perks

Salary: ₹45,000 – ₹50,000 per month, based on skills and experience.

Candidate profile

• 2+ years of experience in a similar role
• Graduate or equivalent
• Comfortable with Advanced Excel, Email
• Good English
• More Than 2 Years Experience Compulsory.
• Skills Needed: Email
• Advanced Excel
• Someone calm under pressure and patient

What you will do

• You will resolve queries and complaints with patience and accuracy.
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

Quick facts

• Work location: Rajajinagar, Bengaluru, Karnataka
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office

Ready to start? Upload your resume and apply to Unique Constructions today.