Customer Care Associate

Universal Hiring Solution is looking for a Customer Care Associate to join its team in remote. You can earn up to ₹42,000/month. There are 29 open positions.

In the employer’s words

Hello Candidates.. We Are Hiring Candidates For International Bpo For Customer Service And Soft Collection , Only Candidates Can Apply Who Have Experience At Lest 6 Month To 1 Year Into International Bpo..Work From Home After 4-6 Month Based On Performance No Commitment. 1 - 2 Years Experience Compulsory. | Type : International, Inbound, Outbound

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Inbound, International, Outbound
• Good English
• Work from home
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound, Outbound

What you get

Salary: ₹30,000 – ₹42,000 per month, based on skills and experience.

Key responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system

Job at a glance

• Work location: remote
• Job type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Remote (work from home)
• Shift: 06:30 Pm - 3:30am | Monday to Friday
• Openings: 29

Ready to start? Upload your resume and apply to Universal Hiring Solution today.