Telecaller

Universal Study is hiring a Telecaller in Mansarovar, Jaipur. The team is filling 2 vacancies. The pay goes up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Eligibility

• At least 2 years of relevant experience
• Education: Graduate
• Skills: English, Hindi
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi
• A patient, polite attitude

Day-to-day work

• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

Salary: ₹15,000 per month, based on skills and experience.

Job details

• Job location: Mansarovar, Jaipur, Rajasthan
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 2

Apply today and take the next step in your career with Universal Study.