Team Leader

A new Team Leader role is open at Uniword Global Solution, Sector 3 - Noida, Delhi. You can earn up to ₹22,000/month.

Employer’s description

We Are Looking For A Responsible And Proactive Team Leader To Manage , Monitor The Team Performance, Ensure Customer Satisfaction, And Maintain Service Quality. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Requirements

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• You are polite and patient

Salary and benefits

Salary: ₹18,000 – ₹22,000 per month, based on skills and experience.

Job at a glance

• Job location: Sector 3 - Noida, Delhi, Delhi
• Work mode: On-site
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Openings: 1

Click Apply to send your profile to Uniword Global Solution. It takes less than a minute.