Online Commerce Executive

Urban Fashion wants to bring on an Online Commerce Executive for its Punagam, Surat team. The team is filling 2 vacancies. No experience? You can still apply. The pay goes up to ₹15,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Gujarati, Hindi, English

Who can apply

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of English, Gujarati and Hindi
• Basic English
• Freshers can apply
• Languages: Gujarati, Hindi, English
• You are polite and patient

Compensation

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

What you will do

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Job details

• Location: Punagam, Surat, Gujarat
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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