Telecaller

Urban Finance is hiring a Telecaller in New Palasia, Indore. You can earn up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

Compensation: ₹10,000 – ₹15,000 per month.

Skills and qualifications

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Typing speed, Verbal communication, CRM tools and Complaint handling
• Basic English
• Freshers can apply
• You are polite and calm under pressure

Your responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Job details

• Work location: New Palasia, Indore, Madhya Pradesh
• Employment type: Full time
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

Ready to start? Upload your resume and apply to Urban Finance today.