Team Leader

Urban Lender Solutions has an opening for a Team Leader based in Dwarka Mor, Delhi. Salary is up to ₹30,000/month. 2 candidates will be hired for this role.

Employer’s description

Team Leader Should Be Knowledge Of Personal Loan With Minimum 2Yr Experience Of Personal Loan Qq, Handling The Tele Caller Exicutive. More Than 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, English

Requirements

• 2+ years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English, Hindi and Sales
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, English
• You are customer-first and polite

Day-to-day work

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Pay and perks

Compensation: ₹20,000 – ₹30,000 per month.

Position details

• Work location: Dwarka Mor, Delhi, Delhi
• Interview timings: 1:00 PM - 6:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Openings: 2
• Work mode: On-site

Ready to start? Upload your resume and apply to Urban Lender Solutions today.