Senior Executive Operation & Mis

Urban Yatra wants to bring on a Senior Executive Operation & Mis for its Soubhagya Nagar, Bhubaneswar team. The team is filling 3 vacancies. Salary is up to ₹20,000/month.

Employer’s description

Preferred Female Candidate Only.Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Compensation

The salary for this role is ₹15,000 – ₹20,000 per month.

What we are looking for

• At least 2 years of relevant experience
• Education: Tenth Pass
• Good knowledge of English and Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are patient and polite

Key responsibilities

Your main tasks will be to:

• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Soubhagya Nagar, Bhubaneswar, Odisha
• Working hours: 9:30 AM - 7 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Interview: 10.30 AM - 6:00 PM | Monday to Saturday
• Vacancies: 3

If this job suits you, apply now — shortlisted candidates will be contacted by Urban Yatra.