Customer Service & Operations

A new Customer Service & Operations role is open at Urbanwheels, Paschim Vihar, Delhi. You can earn up to ₹17,000/month. No experience? You can still apply.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

Who can apply

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of English and Hindi
• Male Only
• Basic English
• Freshers can apply
• Languages: Hindi, English
• You are calm under pressure and polite

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.

Compensation

Compensation: ₹10,000 – ₹17,000 per month.

Job at a glance

• Location: Paschim Vihar, Delhi, Delhi
• Job type: Full time
• Openings: 1
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Urbanwheels.