Team Leader

Urgent Hiring is looking for a Team Leader to join its team in Peera Garhi, Delhi. There are 4 open positions. The pay goes up to ₹35,000/month.

Employer’s description

Lead And Manage A Team Of Telecallers Handling Inbound Personal Loan & Overdraft Sales. Monitor Daily Performance, Guide Team Members, Achieve Sales Targets, Handle Customer Escalations, Conduct Team Briefings, And Improve Team Productivity And Conversions. 1 - 2 Years Experience Compulsory. | Type : Domestic, Sales, Outbound, Inbound | Languages : English, Hindi

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Outbound, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Sales, Outbound, Inbound
• Languages: English, Hindi
• You are calm under pressure and polite

What you get

Compensation: ₹22,000 – ₹35,000 per month.

What you will do

Your main tasks will be to:

• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status.

Job details

• Location: Peera Garhi, Delhi, Delhi
• Work type: Work from office
• Job type: Full time
• Vacancies: 4
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

Ready to start? Upload your resume and apply to Urgent Hiring today.