Field Officer

Urmila International Services Private Limited has an opening for a Field Officer based in Gorakhpur. You can earn up to ₹15,000/month. There are 5 open positions.

Note from the employer

Contact Customers To Follow Up On Pending Or Overdue Payments. Negotiate Repayment Plans And Assist Customers In Clearing Dues.Maintain Accurate Records Of Collection Activities And Payments.Ensure Recovery Processes Follow Company Policies And Legal Guidelines.Resolve Customer Queries Related To Outstanding Payments. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Pay and perks

You will be paid ₹10,000 – ₹15,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

Eligibility

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Hindi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone polite and patient

Job details

• Job location: Gorakhpur, Uttar Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 5

If this job suits you, apply now — shortlisted candidates will be contacted by Urmila International Services Private Limited.