Team Leader - Customer Care

Looking for a Team Leader - Customer Care role in Ambattur, Chennai? Usha Fire Safety Equipments Private Limited is hiring now. You can earn up to ₹35,000/month. 5 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Marketing | Languages : Tamil, Hindi, English

What you get

Compensation: ₹25,000 – ₹35,000 per month.

Eligibility

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English, Hindi, Marketing and Tamil
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Marketing
• Languages: Tamil, Hindi, English
• A calm under pressure, patient attitude

Day-to-day work

As a Team Leader - Customer Care, your work will include:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system.

Job at a glance

• Work location: Ambattur, Chennai, Tamil Nadu
• Vacancies: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

Apply today and take the next step in your career with Usha Fire Safety Equipments Private Limited.