Telecaller

Utkal Diamond Products wants to bring on a Telecaller for its Palasuni, Bhubaneswar team. Freshers can apply. You can earn up to ₹20,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Compensation

Compensation: ₹15,000 – ₹20,000 per month.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: Tenth Pass
• Skills: Complaint handling, Hindi and English, Active listening, Verbal communication
• Basic English
• Freshers can apply
• You are patient and customer-first

Quick facts

• Job location: Palasuni, Bhubaneswar, Odisha
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Utkal Diamond Products.