Service Head

Uttam Industries wants to bring on a Service Head for its Chinchwad, Pune team. The team is filling 2 vacancies. Great for first-time job seekers. The pay goes up to ₹18,000/month.

Employer’s description

Oversee Daily Operations Of The Service Departmentmanage And Lead The Service Team (Technicians, Coordinators, Support Staff)Ensure Timely And Effective Resolution Of Customer Complaints And Service Requestsmonitor Service Quality And Implement Improvementsset Service Targets And Track Performance Metricshandle Major Customer Escalations And E. Languages : English, Marathi, Hindi

Compensation

Compensation: ₹12,000 – ₹18,000 per month.

Roles and responsibilities

• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Eligibility

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with English, Hindi, Marathi
• Female Only
• Basic English
• Freshers can apply
• Languages: English, Marathi, Hindi
• You are customer-first and polite

Job at a glance

• Location: Chinchwad, Pune, Maharashtra
• Vacancies: 2
• Work type: Office-based
• Shift: 10.00AM - 08.00 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Uttam Industries.