Process Coordinator

Looking for a Process Coordinator role in Sector 5 - Faridabad, Delhi? V.Automat Pvt Ltd is hiring now. Salary is up to ₹16,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with CRM tools, Complaint handling, Typing speed, Hindi and English
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and patient

What the job involves

Your main tasks will be to:

• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant

What you get

Compensation: ₹15,000 – ₹16,000 per month.

Quick facts

• Location: Sector 5 - Faridabad, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:00 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Vacancies: 1

Interested? Apply now on BetterJobs with your resume — V.Automat Pvt Ltd reviews applications regularly.