Telecaller

V1 Infotech solution is looking for a Telecaller to join its team in Dwaraka Nagar, Visakhapatnam. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Who can apply

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Hindi and English, Verbal communication, Active listening, CRM tools
• Basic English
• Freshers can apply
• You are patient and polite

What you get

Compensation: ₹10,000 – ₹12,000 per month.

What the job involves

As a Telecaller, your work will include:

• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status.
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets

Quick facts

• Location: Dwaraka Nagar, Visakhapatnam, Andhra Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — V1 Infotech solution reviews applications regularly.