International Voice Process Agent

Vachi Associates is looking for an International Voice Process Agent to join its team in Sector 62 - Noida, Delhi. You can earn up to ₹30,000/month. 30 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Inbound and International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English

Pay and perks

The salary for this role is ₹18,000 – ₹30,000 per month.

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Job at a glance

• Work location: Sector 62 - Noida, Delhi, Delhi
• Openings: 30
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Vachi Associates reviews applications regularly.