Telecaller

Vardan Infra tech Pvt ltd has an opening for a Telecaller based in Vrindavan Yojana, Lucknow. You can earn up to ₹11,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system

Salary and benefits

The salary for this role is ₹8,000 – ₹11,000 per month.

Requirements

• Ideal for freshers starting their career
• Tenth Pass or equivalent
• Good knowledge of Verbal communication, Active listening, CRM tools and Hindi and English
• Basic English
• Freshers can apply
• You are calm under pressure and polite

Position details

• Job location: Vrindavan Yojana, Lucknow, Uttar Pradesh
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office

Apply today and take the next step in your career with Vardan Infra tech Pvt ltd.