Floor Operations Manager

Start your next role as a Floor Operations Manager with Varjun silk mills in Begampura, Surat. The pay goes up to ₹30,000/month. There are 2 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Roles and responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status

Pay and perks

You will be paid ₹20,000 – ₹30,000 per month.

Requirements

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Active listening, CRM tools, Typing speed, Complaint handling
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Someone patient and customer-first

Quick facts

• Job location: Begampura, Surat, Gujarat
• Work mode: Office-based
• Employment type: Full time
• Openings: 2
• Shift: 11:00 AM - 9:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Varjun silk mills today.