International Voice Process Agent

Vasumatha Fintech Pvt Ltd wants to bring on an International Voice Process Agent for its Karamtoli Chowk, Ranchi team. The pay goes up to ₹30,000/month. There are 20 open positions.

In the employer’s words

Answering Phones And Explaining The Company'S Products And Services Obtaining Customer Information And Other Relevant Dataasking Questions To The Customer And Understanding Their Specificationsaddressing Clients' Uncertainties, Grievances, And Suggestions On Timenoting Important Details Of Each Conversation Communicating Verbal Acceptances. More Than 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

Compensation

The salary for this role is ₹15,000 – ₹30,000 per month.

Key responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Candidate profile

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Inbound, International
• Good English
• More Than 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English
• You are customer-first and patient

Job at a glance

• Job location: Karamtoli Chowk, Ranchi, Jharkhand
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9 PM to 6 AM
• Vacancies: 20

Ready to start? Upload your resume and apply to Vasumatha Fintech Pvt Ltd today.