Operation Manager

Vcare Hospitality India Private Limited has an opening for an Operation Manager based in Hadapsar, Pune. The team is filling 2 vacancies. Salary is up to ₹35,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Skills Needed : Email

Compensation

Salary: ₹30,000 – ₹35,000 per month, based on skills and experience.

What you will do

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Requirements

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Skills: Email
• Good English
• More Than 2 Years Experience Compulsory.
• Skills Needed: Email
• A customer-first, polite attitude

Quick facts

• Location: Hadapsar, Pune, Maharashtra
• Openings: 2
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Vcare Hospitality India Private Limited today.