Telecaller

Vconnect Media wants to bring on a Telecaller for its Gandhipuram, Coimbatore team. The pay goes up to ₹18,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of CRM tools, Hindi and English, Typing speed and Complaint handling
• Female Only
• Basic English
• Freshers can apply
• A polite, customer-first attitude

Key responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.

Salary

You will be paid ₹15,000 – ₹18,000 per month.

Quick facts

• Job location: Gandhipuram, Coimbatore, Tamil Nadu
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Vconnect Media.