International Chat Process

Ve-Raj Data Mind Solutions Private Limited wants to bring on an International Chat Process for its Kharadi Bypass Road, Pune team. Salary is up to ₹32,000/month. There are 28 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English
• Someone customer-first and polite

Pay and perks

Compensation: ₹27,000 – ₹32,000 per month.

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Job details

• Work location: Kharadi Bypass Road, Pune, Maharashtra
• Employment type: Full time
• Vacancies: 28
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Friday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by Ve-Raj Data Mind Solutions Private Limited.