Telecaller

Vedant Institute Pvt Ltd wants to bring on a Telecaller for its Rohini, Delhi team. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

You will be paid ₹10,000 – ₹12,000 per month.

Candidate profile

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Skills: Complaint handling, CRM tools, Verbal communication, Hindi and English
• Basic English
• Freshers can apply
• A polite, calm under pressure attitude

Your responsibilities

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Quick facts

• Work location: Rohini, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Vedant Institute Pvt Ltd.