Telecaller

Vediya Herbal wants to bring on a Telecaller for its Shaheen Bagh, Delhi team. 10 candidates will be hired for this role. You can earn up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Compensation

You will be paid ₹10,000 – ₹20,000 per month.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Typing speed, Active listening, CRM tools, Hindi and English
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and customer-first

Your responsibilities

• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Job location: Shaheen Bagh, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Vacancies: 10

Interested? Apply now on BetterJobs with your resume — Vediya Herbal reviews applications regularly.