Telecaller

Vega Marcon is looking for a Telecaller to join its team in Raja Rajeshwari Nagar, Bengaluru. The team is filling 6 vacancies. You can earn up to ₹25,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• Open to freshers
• Education: 12th Pass
• Comfortable with CRM tools, Active listening, Hindi and English, Complaint handling
• Female Only
• Good English
• Freshers can apply
• A customer-first, calm under pressure attitude

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets

Compensation

The salary for this role is ₹15,000 – ₹25,000 per month.

Quick facts

• Location: Raja Rajeshwari Nagar, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 6
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based

Ready to start? Upload your resume and apply to Vega Marcon today.