Customer Relationship Management (C...

Velox Telecommunications & Marketing is hiring a Customer Relationship Management (C... in Dombivali East, Mumbai. The team is filling 5 vacancies. Freshers can apply. You can earn up to ₹27,000/month.

In the employer’s words

We Are Looking For A Motivated And Customer-Focused Crm Executive To Join Our Team. The Candidate Will Be Responsible For Handling Customer Queries, Following Up With Leads, Maintaining Customer Relationships, Coordinating Site Visits, And Ensuring A Positive Customer Experience. Type : Inbound, Domestic

Day-to-day work

In this role, you will:

• You'll identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Salary and benefits

Salary: ₹15,000 – ₹27,000 per month, based on skills and experience.

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with Domestic, Inbound
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Someone calm under pressure and patient

Job details

• Job location: Dombivali East, Mumbai, Maharashtra
• Openings: 5
• Work mode: On-site
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Velox Telecommunications & Marketing.