Tele Caller

Velvet East LLC - FZ is looking for a Tele Caller to join its team in Koregaon Park, Pune. The pay goes up to ₹20,000/month. Great for first-time job seekers. 2 candidates will be hired for this role.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.

Compensation

The salary for this role is ₹15,000 – ₹20,000 per month.

Requirements

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Active listening, Hindi and English, CRM tools, Verbal communication
• Basic English
• Freshers can apply
• Someone customer-first and polite

Quick facts

• Work location: Koregaon Park, Pune, Maharashtra
• Openings: 2
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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