Telecaller

Veni Visa Consultancy is hiring a Telecaller in Makarba, Ahmedabad. No experience? You can still apply. Salary is up to ₹20,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

• You'll identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status.
• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: Tenth Pass
• Good knowledge of CRM tools, Verbal communication, Active listening and Complaint handling
• Basic English
• Freshers can apply
• You are patient and customer-first

Salary and benefits

Compensation: ₹15,000 – ₹20,000 per month.

Quick facts

• Work location: Makarba, Ahmedabad, Gujarat
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Veni Visa Consultancy.