Ecommerce Account Manager

Venika Creations is looking for an Ecommerce Account Manager to join its team in Sachin, Surat. Salary is up to ₹22,000/month. There are 2 open positions.

Note from the employer

Responsible For Providing Business Solutions, Analyse And Resolve Issues, Increase Business Profit. 1 - 2 Years Experience Compulsory. | Basic Excel, Advanced Excel | Skills Needed : Computer

Pay and perks

The salary for this role is ₹20,000 – ₹22,000 per month.

What you will do

As an Ecommerce Account Manager, your work will include:

• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Advanced Excel, Basic Excel, Computer
• Basic English
• 1 - 2 Years Experience Compulsory.
• Basic Excel, Advanced Excel
• Skills Needed: Computer
• You are patient and customer-first

Job details

• Location: Sachin, Surat, Gujarat
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work type: On-site
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Vacancies: 2
• Job type: Full time

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